Terms & Conditions

1. Identification

https://fmworldghana.com/ is a site operated by FM World Ghana (subject to your compliance with the Terms and Conditions set forth below). Please read these Terms and Conditions before using this Web Site.

2. Privacy Policy & Cookies

Contract execution

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Email newsletter

• If you sign up to our newsletter we may use your email address to send you information about products or services.
• You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring.

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish from other users of you website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

• Strictly necessary cookies – These are cookies that are essential to the operation of our website.
• Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
• Functionality cookies – These cookies are used to recognise you when you return to our website.
• Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

• The IP address of your computer.
• The referring website from which you have got to our website from. 

The reasons for this are:

• To make ongoing improvements to our website based on this data.
• To see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data:

• To other companies within our group.
• If we sell our business.
• To agents and service providers.
• In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

3. Right to cancel

You have the right to cancel the purchase of a good if you mistakenly placed a wrong order by giving us a call or sending us a message.

Once you have notified us that you wish to cancel the order, any sum credited to us will be refunded to you as soon as possible and in any event within 15 days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

• for the supply of good made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

4. RETURNS

All deliveries made should be checked thoroughly. Failure to complete the checking of the Goods Delivered and the reporting of any such Shortages or Damages would be deemed by the that the Goods have been accepted and are complete and unharmed.

All Damages or Shortages should be reported within 24 Hours by calling or writing to contact@fmworldghana.com.

As a matter of course each and every order is photographed before dispatched as proof as to the contents of the parcel.

5. Notices

All notices you send us must be sent to the contact details on this site (link). We may give notice to you at either a phone call or an email message. (Notice will be deemed received and properly served 24 hours after an email is sent)